Helios Logistics

AI Adoption — Posture

How Helios Logistics is moving from manual to terraformed work, scenario by scenario, function by function.

Walk the route to terraform →
Active objectives
2
3 total
Committed adoption spend
£554k
across chosen scenarios
Functions on the ladder
12
2 still manual
Drift signals
2
1 high severity

Adoption ladder

Distribution of Functions by current AI maturity.

View all functions →
2
2
4
2
1
1
Manual
2
Assisted
2
Augmented
4
Supervised-Autonomous
2
Autonomous
1
Terraformed
1

Active objectives

Business change goals with chosen scenarios.

All →
Cut claims cycle time by 30%
Claims OrgUnit — intake through adjudication · target 30 Sept 2026
active
Chosen scenario
Balanced: triage + L1 copilot
£400k3.7 mo
Reduce dispatch exception MTTR by 50%
Dispatch & Route Planning · target 15 Aug 2026
active
Chosen scenario
Exception coach (assisted)
£154k1.6 mo

Drift signals

Detected deviations from previously-passing state.

Assessment →
Dispatch exception handler
2d ago
mediuminvestigating

Latency on swap-recommendation rose from 2.1s p95 to 5.7s p95 over 72h.

L1 adjudication copilot
5d ago
highopen

Payout-amount band suggestions drifted +6% mean vs. policy intent over 30 days.

Claims triage agent
12 Apr 2026
lowresolved

Dedupe miss rate on photo evidence increased from 0.8% to 2.4%.

Emergent roles
4
1 approved · 3 predicted
Manage →
Pathways in flight
2
3 total tracked
Pathways →
BCM owner
Priya Raman
Chief People Officer · Helios Logistics
Authoring this quarter's adoption plan.

Recent activity

  • 2026-04-29Dispatch Coach Agent assessment passed — released to Production. Owner: Marcus Reilly.
  • 2026-04-28Drift signal opened on dispatch exception handler (latency p95).
  • 2026-04-26L1 adjudication copilot assessment marginal — follow-up scheduled with Compliance.
  • 2026-04-22Pathway approved: Jamie Okonkwo → Agent Steward (45-day readiness).
  • 2026-04-02Decision record signed: chose Exception Coach scenario for Dispatch Resilience objective.